We are looking for a motivated, dynamic, and highly professional Front Office Manager (all gender) to lead our Reception team and ensure that our guests receive excellent service. The ideal candidate will have a strong passion for hospitality, experience in team management, and a constant commitment to providing seamless guest experiences. This is a key role in the hotel's operations, with responsibilities ranging from overseeing daily Front Office activities to managing the overall guest experience.

• Excellence in Customer Service: Ensure that all guest interactions, from check-in to check-out, are smooth, friendly, and efficient. Handle any complaints or special requests promptly and professionally, ensuring guest satisfaction and loyalty.
• Team Management: Supervise and lead the Front Office team (receptionists, bell staff, etc.), including scheduling shifts, training, and performance evaluations. Foster a collaborative and motivating work environment to ensure exceptional service.
• Operational Management: Oversee the daily operations of the Reception, ensuring that all procedures are followed correctly, from check-in to billing and check-out. Manage room assignments.
• Communication and Coordination: Act as the point of contact between the Front Office and other departments (housekeeping, maintenance, food and beverage, etc.) to ensure that guest requests and issues are resolved promptly. Coordinate services for VIP guests and special needs.
• Guest Satisfaction and Problem Resolution: Handle any issues or complaints raised by guests, finding quick solutions and ensuring that the guest experience is not compromised. Implement strategies to maintain high levels of guest satisfaction and improve service.
• Revenue Management: Support the management of room rates and occupancy levels. Collaborate with the Front Office team to maximize revenue through upselling, booking strategies, and accurate billing.
• Compliance with Standards: Ensure that all Front Office operations comply with company policies, health and safety regulations, and industry standards. Maintain high levels of cleanliness, safety, and hospitality.
• Administrative Duties: Oversee the preparation and maintenance of reports, inventories, and guest information systems. Ensure that all guest information, bookings, and financial transactions are recorded correctly.

Experience:

• At least 3-5 years of experience in a similar role, preferably in the hospitality or hotel industry. Previous supervisory or management experience is required.

Skills:

• Excellent leadership and team management skills.
• Strong communication and interpersonal skills.
• In-depth knowledge of Front Office operations and hotel management software (PMS).
• Problem-solving ability and managing guest expectations.
• Fluent in English and German.

Personal Attributes:

• Customer-oriented mindset, with a passion for service excellence.
• Ability to work under pressure and stay calm in dynamic environments.
• Strong organizational and multitasking skills.
• Attention to detail and commitment to continuous improvement.

What We Offer:

• Professional growth and development opportunities.
• A dynamic and collaborative work environment.

To apply, please send your updated resume and a cover letter to risorseumane@tdexclusive.it